Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.
PH
Hybrid Order Management Coordinator – Customer Service, Order Processing
Posted 5 days ago
About the role
- Order Management Coordinator facilitating customer orders in a pharmaceutical setting. Ensuring seamless order processing and exceptional customer experience.
Responsibilities
- Manage the complete order lifecycle: receipt, purchase order (PO) confirmation, processing and follow-up through to delivery
- Serve as the primary point of contact for customers, responding to inquiries promptly, professionally and proactively
- Maintain accurate, up-to-date records for each order and ensure full traceability
- Coordinate with internal teams (operations, supply chain, quality, business units) to ensure product availability and adherence to deadlines
- Proactively monitor shipments and delivery timelines, keeping customers informed of order status
- Prepare regular reports and updates for customers on the progress of their projects
- Participate in initiatives to improve order management and customer service processes
- Assist with planning and coordinating daily operational activities
Requirements
- University degree in supply chain, business administration, life sciences or a related field
- 1 to 2 years of relevant experience in customer service, order management, logistics or operations
- Exceptional recent graduates with strong internships or relevant skills will also be considered
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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