Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Customer Service Representative managing customer orders and inquiries for Solenis. Providing support and resolving issues while maintaining communication with various stakeholders in a hybrid work environment.
Responsibilities
- Receive, enter and manage customer orders from order receipt to shipment of product, including handling returns
- Respond to routine customer inquiries regarding orders
- Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively
- Track order status, report issues, and coordinate solutions
- Cooperate with our plants in Europe, external warehouses, and logistics provider
- Maintain daily communication with customers, addressing their needs promptly
- Support transport and logistics optimization projects
- Proactively resolve customer complaints and provide timely feedback on complaint status
Requirements
- University degree (minimum Bachelor’s)
- Some experience in customer service or administrative roles; candidates with internships in logistics are also welcome
- Fluent in English
- Strong communication and interpersonal skills, with the ability to work in a multicultural environment
- High analytical skills and ability to work under pressure
- Team player with creativity, engagement, and strong multitasking abilities
- Proficient in Microsoft Word, Excel, and Outlook
- Knowledge of SAP and Salesforce is an advantage.
Benefits
- Hybrid working schedule
- Private medical care by Lux-MED
- Life insurance and Travel insurance
- Employee retirement plan (PPE) after trial period
- Sports card (Multisport) - partially employer-funded
- Employee Assistance Program for Employees and Families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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