Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
About the role
- Customer Engagement Specialist in the Practical Guidance team at LexisNexis. Engaging with customers to drive adoption of tech-driven legal content solutions across Australia.
Responsibilities
- Build and strengthen relationships with client stakeholders and end users
- Drive content and product usage and customer satisfaction
- Support Sales team colleagues with renewals, upsell, and cross-sell opportunities
- Deliver tailored content and product training, and support for strategic account trials
- Share customer insights and feedback to the business to inform content and product development
Requirements
- Tertiary qualified (legal and/or communications qualification preferred)
- Prior experience in a customer-facing role preferably within legal software or subscription-based content products
- Exceptional communication and stakeholder engagement skills
- Strong commercial acumen with a customer-first mindset
- Confidence delivering presentations, demonstrations and training sessions
- Understanding of legal practitioner workflows and challenges
- Experience working in a law firm, in-house legal, or legal knowledge team desirable
- High level of emotional intelligence, resilience, and problem-solving skills
- Collaborative and proactive approach with excellent time management
Benefits
- Flexible working arrangements
- Access to learning and development resources
- Annual flu vaccinations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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