Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
About the role
- Intern contributing to B2B inbound marketing and CRM/marketing automation at Free2move. Collaborating with teams on digital content and campaign optimization for growth.
Responsibilities
- Contribute to boosting our B2B inbound marketing by setting up and optimizing high-performing CRM and marketing automation campaigns.
- Configure, customize, and optimize CRM tools (Pipedrive / Airtable / others) to support B2B campaigns.
- Set up automated email marketing workflows (welcome flows, nurturing, upsell).
- Segment and analyze customer/prospect data for highly targeted communication.
- Track and improve key KPIs (open rate, click-through rate, conversion rate).
- Feed digital channels (website, blog, newsletters, social media) with relevant B2B content.
- Ensure brand consistency across all channels.
- Collaborate with sales teams to produce high-value content (case studies, white papers, one-pagers).
- Deploy an editorial calendar tailored to professional audiences (LinkedIn as a priority / Reddit, etc.).
- Publish, manage, and engage with communities.
- Monitor KPIs of digital and CRM campaigns.
- Produce monthly performance reports (traffic, ROI, engagement).
Requirements
- Master’s student or equivalent (digital marketing, business, communication, data/CRM).
- Previous experience (internship/project) in CRM, marketing automation, or digital marketing is a plus.
- Comfortable with digital tools (CRM, email marketing, social media, Google Sheets/Excel, Google Analytics).
- Strong written and spoken communication skills (French & English).
- Curious, autonomous, analytical, and results-driven.
Benefits
- 6-month Full-Time paid internship
- Hybrid work ⛵️
- The opportunity to revolutionize mobility with us!🥇
- A place for learning and possible evolution📈
- Strong cooperation between our different teams 💪🏼
- International projects
- Team Buildings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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