Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
About the role
- Teamlead in Salesforce CRM responsible for client projects and leading a Salesforce team. Focused on Salesforce solutions, coaching, and ensuring quality standards.
Responsibilities
- Technical and organizational leadership of the Salesforce team
- Targeted coaching, mentoring and regular feedback
- Analysis of business processes in Sales, Marketing and Service
- Translating customer requirements into Salesforce solutions
- Planning capacity and resource allocation
- Effort estimations, concept approvals and technical roadmaps
- Hands-on with the technology: configuration in Salesforce Sales Cloud, Service Cloud or Experience Cloud
- Responsibility for solution design and technical implementation
- Ensuring consistent quality standards
- Actively shaping the further development of the practice
- Moderating workshops and discovery sessions
- Supporting pre-sales activities for pitches and proposal concepts
Requirements
- Degree in (business) computer science, business administration or a comparable qualification
- Several years' experience as a Salesforce Consultant, Administrator or Solution Architect
- Experience in leading, coaching or mentoring colleagues
- Strong knowledge of Sales Cloud, Service Cloud and ideally Experience Cloud
- Experience with integrations, complex data structures and automations (Flows; basic understanding of Apex is an advantage)
- High degree of personal responsibility, decisiveness and a desire to actively shape a team
- Passion for new, innovative methods and technologies
- Confident presence in workshops and client meetings
- Enjoyment of solution-oriented consulting
- Ability to explain complex technical topics clearly and understandably
- Relevant Salesforce certifications (e.g., Administrator, Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder)
- Fluent German, strong English skills
Benefits
- Flat hierarchies
- Fast decision-making
- Real impact in an environment with an open feedback culture
- Industry-leading, reputable clients
- Complex and interesting challenges
- Methodology training
- Personal development
- Regular team offsites
- Attendance at major Salesforce events
- Modern tech stack
- Flexible working hours
- Possibility for a workation abroad
- Wellpass company membership
- 30 days vacation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.