HSI is a leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
Our content solutions and technology platform enable safety, HR and operations managers to train employees on necessary workforce skills, keep workers safe, and meet regulatory and operational compliance requirements.

customer-success-manager

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

HSI is a leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions. Our content solutions and technology platform enable safety, HR and operations managers to train employees on necessary workforce skills, keep workers safe, and meet regulatory and operational compliance requirements.

• The Customer Success Manager (SME) is responsible for maintaining strong relationships with HSI's small-medium clients, supporting their experience with HSI products and services, achieving account growth (upsell) and retaining the license long term (renewal).
• This role requires excellent communication and business acumen, a strong understanding of product capability and solution based selling expertise to optimise the customer experience and add value with HSI products.
• In order to be successful, the CSM needs to excel at internal and external stakeholder engagement, align customer objectives to solutions within the HSI suite of products & services, identify and mitigate retention risk and advocate for the customer.
• Plan and lead regular client account meetings
• Build and maintain relationships with key stakeholders(internal and external)
• Develop and report on Customer Success Plans
• Have an understanding of, and support the client’s overall product objectives and future strategy
• Proactively manage account retention to achieve renewal quota
• Identify and pursue opportunities for account growth and achieve upsell quota Provide system demonstrations to clients to facilitate upsell opportunities
• Work with clients to ensure appropriate configuration and optimal use of product(s)
• Advocate for the customer by sharing insights and feedback to support product enhancement and improvement
• Contribute to client retention strategies and projects
• Maintain knowledge of contract obligations
• Engage the HSIsupport team to service the customer in accordance with SLA’s
• Maintain client records, renewals & upsell oppsin CRM and other tools
• Gather customer insights and identify trends and patterns for business improvement
• Oversee customer escalations and work with internal stakeholders to achieve resolution
• Contribute to and share best practice with team membersto continually look at opportunities to improve the quality, effectiveness and efficiency of our processes
• Solicit customer insights & share with relevant stakeholders

Customer Success Manager

Customer Success Manager maintaining strong relationships with HSI's small-medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.

**Essential Functions**
• Plan and lead regular client account meetings
• Plan and host Executive Business Review sessions for high value customers
• Build and maintain relationships with key stakeholders(internal and external)
• Develop and report on Customer Success Plans
• Partner to support client’s overall product objectives and future strategy
• Proactively manage account retention to achieve renewal quota
• Identify and pursue opportunities for account growth and achieve upsell quota
• Provide system demonstrations to clients to facilitate upsell opportunities
• Work with clients to ensure appropriate configuration and optimal use of product(s)
• Advocate for the customer by sharing insights and feedback to help drive product enhancement and improvement
• Contribute to client retention strategies and projects
• Maintain knowledge of contract obligations
• Engage with the business to drive and deliver client product and strategic outcomes
• Engage the HSI support team to service the customer in accordance with SLA’s
• Maintain client records, renewals & upsell opps in CRM and other tools
• Gather customer insights and identify trends and patterns for business improvement
• Support in mentoring less experienced team members to uplift knowledge of business processes and products
• Oversee customer escalations and work with internal stakeholders to achieve resolution
• Develop and share best practice with team members to continually improve the quality,
effectiveness and efficiency of our processes
• Solicit customer insights & share with relevant stakeholders

Customer Success Manager II

Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.

systems-engineer

• Build and maintain pipeline, funnel, and revenue performance dashboards
• Deliver executive-level reporting and insights on pipeline health, sales productivity, and revenue trends
• Analyze stage conversion, deal velocity, and win-rate performance to surface actionable insights
• Support forecasting inputs and revenue planning through structured pipeline and performance analytics
• Research and analyze industry benchmarks and GTM performance trends to support strategic planning
• Assist in building and maintaining analytics that support forecasting accuracy and revenue planning.

Data Infrastructure and Governance

• Partner with Salesforce administrators to ensure accurate data structure and reporting logic
• Improve data consistency and reporting standards across GTM teams
• Design scalable reporting frameworks that support global revenue teams
• Partner with Customer Success to support renewal visibility and reporting across the customer lifecycle
• Document key metrics definitions and reporting methodologies
• Help ensure the integrity, quality, and usability of customer and prospect data used for revenue reporting and analytics
• Collaborate on the GTM data model to ensure CRM object relationships support multi-touch attribution and complex funnel snapshots.

Operational Insights and GTM Support

• Provide data insights to Sales, Marketing, and Customer Success leadership
• Identify opportunities to improve pipeline performance and operational efficiency
• Support cross-functional initiatives involving revenue reporting and performance tracking
• Automate recurring reporting workflows and improve access to data across the organization
• Collaborate with cross-functional teams to align reporting frameworks with broader revenue strategy initiatives
• Analyze pipeline health and funnel performance to identify opportunities for improved conversion and revenue growth

Emerging Revenue Intelligence and AI Enablement (Nice to Have)

• Evaluate opportunities to leverage AI-assisted analytics tools and automated insights platforms
• Support exploration of AI-driven pipeline risk detection and revenue intelligence capabilities
• Help integrate emerging analytics technologies that improve revenue visibility and reporting efficiency
• Provide analytical support across RevOps platforms and GTM systems to improve reporting accuracy and operational visibility


Revenue Operations Data Analyst

Revenue Operations Analyst enhancing data frameworks and insights for strategic forecasting in a SaaS company. Collaborates with cross-functional teams to drive revenue growth and operational efficiency.

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy with their assigned customer accounts.
• Work with customers to ensure they are leveraging our services effectively and finding value in our services.
• Become an expert in our services and educate customers on the use and benefits of our products.
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
• Successfully maintain strong working knowledge of contractual terms on named accounts.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Renewal Rate of 100%+.
• Identify and close upsell and cross-sell opportunities.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a revenue base by managing account retention and renewal.
• Drive upsell revenue through increased product adoption and increased usage.
• Other duties as assigned.

Customer Success Manager responsible for building relationships and optimizing user experience with HSI software solutions. Collaborating across departments to drive upsell opportunities and maintain customer satisfaction.

account-executive

• Qualify inbound leads, conduct demos, negotiate contracts, and close deals.
• Drive revenue through new customer acquisition and own the sales process for prospects interested in purchasing HSI Donesafe's products and services

Account Executive – WHS, Workers Compensation

Account Executive qualifying inbound leads and closing deals for HSI Donesafe's SaaS products. Driving revenue through new customer acquisition in Sydney, Australia.

revenue-operations

- Develop and implement strategic initiatives to optimize the entire revenue lifecycle.
- Align business goals with revenue strategies across departments.
- Deliver data-driven insights to support planning and improve sales performance.
- Work with Marketing to align campaigns and automation strategies with revenue objectives.
- Evaluate and enhance marketing automation tools to improve lead generation and conversion rates.
- Partner with Customer Success to strengthen retention strategies and identify upsell and cross-sell opportunities.
- Leverage analytics to drive improvements in multi-line product conversions.
- Ensure the integrity, quality, and usability of customer and prospect data, building on current initiatives.
- Provide actionable insights through data analysis to support decision-making and continuous improvement.
- Design and maintain accurate sales and revenue forecasting models in collaboration with Finance.
- Monitor variances between projected and actual revenue and adjust strategies accordingly.
- Foster alignment and open communication across Sales, Marketing, Customer Success, and Finance.
- Act as a strategic liaison to ensure a cohesive and unified approach to revenue generation.
- Oversee evaluation, integration, and management of RevOps tools and platforms.
- Ensure seamless interoperability between technologies to maintain a streamlined tech stack.
- Identify, implement, and refine processes that enhance operational efficiency and drive scalability.
- Continuously evaluate processes using performance data and KPIs.
- Lead training initiatives on new tools, processes, and best practices.
- Promote a culture of continuous improvement and professional development within the revenue operations team.
- Define, track, and report on key performance indicators that measure the effectiveness of revenue operations.
- Deliver performance reporting and actionable insights to executive leadership on a regular basis.
- Leads and directs the work of other employees and has responsibility for personnel actions, including hiring, performance management, and termination.
- Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.
- Establishes departmental policies, practices, and procedures that have a significant impact on the organization.
- Oversees existing applications related to sales force operations or automation. Develops quote-to-order processes meant to improve efficiency and increase customer satisfaction.
- Creates reports detailing pipelines, forecasts, productivity, quota attainment, or other sales metrics.
- Assists in territory planning by analyzing territory potential.
- May assist with sales incentive development, administration and interface with the broader organization.
- Other duties as assigned.

Sales and Revenue Operations Director

Director of Sales and Revenue Operations in a fast-growing SaaS company optimizing revenue processes and strategies. Collaborating across departments to enhance growth and operational efficiency.

solutions-engineer

• Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity.
• Lead the adoption and optimization of internal sales tools business infrastructure
• Evangelize new product features & provide customer feedback to Donesafe product management and engineering groups
• Work with our implementation and referral partners to promote and onsell Donesafe via presales engagements and partner enablement
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Product and Subject Matter Leadership for HSI business areas and industry segments

Pre-Sales Solution Engineer

Pre-Sales Solution Engineer supporting the Enterprise Sales team of HSI Donesafe's innovative SAAS platform. Collaborating to maximize benefits for enterprise customers with technological expertise.

HSI

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7 jobs found

Customer Success Manager

HSI

Customer Success Manager II

HSI

Revenue Operations Data Analyst

HSI

Customer Success Manager II

HSI

Account Executive – WHS, Workers Compensation

HSI

Sales and Revenue Operations Director

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Pre-Sales Solution Engineer

HSI