Managing Director of Revenue Operations at ASME, aligning sales, marketing, and customer success for revenue growth. Leading transformation in operational processes and scaling revenue operations functions.
About the role
- Director of Sales and Revenue Operations in a fast-growing SaaS company optimizing revenue processes and strategies. Collaborating across departments to enhance growth and operational efficiency.
Responsibilities
- Develop and implement strategic initiatives to optimize the entire revenue lifecycle.
- Align business goals with revenue strategies across departments.
- Deliver data-driven insights to support planning and improve sales performance.
- Work with Marketing to align campaigns and automation strategies with revenue objectives.
- Evaluate and enhance marketing automation tools to improve lead generation and conversion rates.
- Partner with Customer Success to strengthen retention strategies and identify upsell and cross-sell opportunities.
- Leverage analytics to drive improvements in multi-line product conversions.
- Ensure the integrity, quality, and usability of customer and prospect data, building on current initiatives.
- Provide actionable insights through data analysis to support decision-making and continuous improvement.
- Design and maintain accurate sales and revenue forecasting models in collaboration with Finance.
- Monitor variances between projected and actual revenue and adjust strategies accordingly.
- Foster alignment and open communication across Sales, Marketing, Customer Success, and Finance.
- Act as a strategic liaison to ensure a cohesive and unified approach to revenue generation.
- Oversee evaluation, integration, and management of RevOps tools and platforms.
- Ensure seamless interoperability between technologies to maintain a streamlined tech stack.
- Identify, implement, and refine processes that enhance operational efficiency and drive scalability.
- Continuously evaluate processes using performance data and KPIs.
- Lead training initiatives on new tools, processes, and best practices.
- Promote a culture of continuous improvement and professional development within the revenue operations team.
- Define, track, and report on key performance indicators that measure the effectiveness of revenue operations.
- Deliver performance reporting and actionable insights to executive leadership on a regular basis.
- Leads and directs the work of other employees and has responsibility for personnel actions, including hiring, performance management, and termination.
- Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management.
- Establishes departmental policies, practices, and procedures that have a significant impact on the organization.
- Oversees existing applications related to sales force operations or automation. Develops quote-to-order processes meant to improve efficiency and increase customer satisfaction.
- Creates reports detailing pipelines, forecasts, productivity, quota attainment, or other sales metrics.
- Assists in territory planning by analyzing territory potential.
- May assist with sales incentive development, administration and interface with the broader organization.
- Other duties as assigned.
Requirements
- Bachelor's degree in Business, Analytics, Marketing, or a related field (Master’s degree preferred).
- 7+ years of progressive experience in Revenue Operations, Sales Operations, or a related function within a SaaS organization.
- 5+ years in a leadership or management role, with direct responsibility for hiring, performance management, and team development.
- Demonstrated success in developing and executing cross-functional revenue strategies.
- Strong working knowledge of CRM systems (e.g., Salesforce), marketing automation platforms (e.g., HubSpot or Marketo), and BI tools (e.g., Tableau, Power BI).
- Exposure and knowledge of building out Data Warehouse for reporting across SFA/CRM Applications (e.g. Salesforce) and Production Systems for Account Health reporting, Risk Assessment and Leading Indicators for Churn/Downnsell and Upsell/Cross-Sell.
- Proven ability to design and manage forecasting models, lead process optimization initiatives, and align departmental goals with business strategy.
- Experience establishing departmental policies, practices, and procedures with measurable organizational impact.
- Excellent project management, communication, and interpersonal skills.
Benefits
- Be part of an established SaaS organization entering an exciting phase of accelerated growth and market expansion.
- Lead the evolution of HSI’s alliances strategy, building enterprise partnerships that complement our existing partner ecosystem and accelerate market reach.
- Work directly with the CRO and senior leadership team to define and execute high-impact partnership and go-to-market strategies.
- Grow into a leadership role with future responsibility for a dedicated partnerships and channel team as the department scales.
- Enjoy a competitive compensation structure, including commission tied to partnership performance and comprehensive employee benefits.
- Join a collaborative culture where innovation, accountability, and entrepreneurial thinking are encouraged at every level.
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