Enterprise Client Success Executive driving customer value and long - term partnerships at Meltwater. Collaborating cross - functionally to ensure client success and alignment with business objectives.
About the role
- Business Analyst focused on CRM optimization driving revenue growth for top-tier clients. Collaborating with cross-functional teams to ensure operational efficiencies and alignment.
Responsibilities
- In-depth business analysis and process understanding to identify current challenges, improvement opportunities, and recommend effective CRM solutions;
- Gather and document business requirements related to CRM processes, ensuring alignment with business goals and stakeholder needs. Prepare tasks and collaborate with development;
- Collaborate with cross-functional teams to ensure accurate and timely reflection of changes within the CRM system, and communicate these updates to impacted departments;
- Educate and influence stakeholders across the organization to ensure optimal use of CRM functionalities, promoting best practices and user adoption.
Requirements
- Experience working as a Business Analyst in a project environment, delivering IT-enabled changes;
- Strong skills to map out current-state ("as-is") and future-state ("to-be") processes. Experience creating process diagrams that help identify bottlenecks, inefficiencies, or opportunities for automation and improvement;
- Experience managing or supporting cross-functional projects related to revenue operations processes;
- Hands-on experience across the full project delivery lifecycle, including requirements gathering, testing, release, and post-implementation support;
- Strong organizational skills with the ability to manage time effectively, prioritize competing demands;
- Proactive and self-motivated, with a continuous improvement mindset and a drive to identify and implement process changes;
- Strong stakeholder management skills, with experience working collaboratively with senior leadership and cross-functional teams;
- Great communication skills, with the ability to work both independently and as part of a team;
- Fluency in both Lithuanian and English (written and spoken).
Benefits
- expansive benefit package covering learning, well-being, celebration, and much more
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Customer Success Manager at Cronofy guiding a portfolio of customers through onboarding, adoption, and renewal lifecycles. Focus on customer retention and revenue growth in SaaS accounts.
Customer Success Manager guiding care facilities through digital medication supply process. Enhancing care efficiency with the hellomedOS software, ensuring client satisfaction and training staff.
Customer Success Manager at Progress Software enhancing customer relationships through onboarding and adoption of products. Responsible for ensuring satisfaction and driving growth with strategic customers.
Customer Success Manager fostering client engagement and driving growth within the Colombian market for digital learning solutions. Building strong client relationships and implementing successful programs.
Partner Success Manager driving growth, retention, and operational excellence for ELSA’s global partner ecosystem. Collaborating with partners and internal teams to ensure high - quality outcomes.
CRM Campaign Manager at Weldom responsible for optimizing marketing campaigns across email, SMS, and mail. Aimed at enhancing customer loyalty and engagement with strong data analysis.
Customer Success Manager at Hypernode optimizing client performance and facilitating onboarding. Serving as trusted advisor to key customers in the e - commerce sector.
Customer Success Manager at Aceve focusing on onboarding and ongoing collaboration for installation companies. Helping clients maximize their use of KlarPris in construction and trades.
Junior Seller Success Manager managing portfolios of sellers in the EU at Back Market. Focusing on sales and quality performance across European websites.