Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Partner Success Manager driving growth, retention, and operational excellence for ELSA’s global partner ecosystem. Collaborating with partners and internal teams to ensure high-quality outcomes.
Responsibilities
- Lead strategic relationships with Partners to support book of business growth
- Hit retention and growth targets through active management of partner success
- Build and document repeatable playbooks and best practices for scaling partner success operations
- Serve as the primary point of contact for our strategic partners, managing day-to-day communications, and conducting weekly meetings to go through demands and priorities
- Manage and own communication between our strategic partners and internal teams to ensure tasks and projects move forward.
- Ensure high-quality, on-time delivery of partner-delivered projects at scale, maintaining accountability for customer satisfaction, project outcomes, attach rates, and revenue performance across the partner portfolio.
- Build and maintain a partner enablement strategy that aligns programs and initiatives with business priorities.
- Foster a culture of innovation by leveraging AI tools and methodologies to enhance productivity, automate processes, and achieve scalable operations in partner management.
- Collaborate with cross-functional stakeholders, including Sales, Customer Success, Partner Sales, and internal Professional Services teams, to align partner delivery with business objectives
Requirements
- Mandatory fluency in ENGLISH (B2 for speaking and writing)
- 6+ years of experience in partner programs, program management, or alliance/channel roles within the SaaS industry
- Demonstrated experience using AI tools to drive efficiency, automation, and scale operations in partner management
- Experience designing and scaling structured partner programs with differentiated value propositions
- Strong background working with partner portals, developer communities, and/or marketplace programs
- Proven ability to manage complex, cross-functional initiatives and influence stakeholders across functions and levels
- Analytical mindset with experience using data and metrics to measure success and guide program improvements
- Excellent project and time management skills with strong attention to detail
- Familiarity with HubSpot and related management tools
- A collaborative, problem-solving mindset and passion for improving both partner and internal team experiences
- Familiarity with SaaS, edtech, or digital platform business models preferred, with an understanding of the unique challenges and opportunities in partner-driven growth strategies
Benefits
- Flexible work setup: Hybrid model for Japan.
- Comprehensive employee well-being benefits.
- Free ELSA Premium courses to polish your language skills.
- Collaborative, international team culture.
- Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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