Sports industry’s first all-in-one platform.

EventConnect

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customer-success-manager

EventConnect is an all-in-one tournament management platform that helps simplify and streamline the organization of sports tournaments. It offers a comprehensive set of tools combining event coordination with travel accommodation solutions. Specifically designed to cater for tournaments, it provides fast and efficient registration, hotel room booking, and full event management. With features like EventSuite, HousingConnect, and CustomConnect, EventConnect allows tournament organizers, hotels, and teams to synchronize and enhance their operations, ensuring cost savings and maximized growth potential. Their service is backed by a dedicated support team to ensure successful event execution.

• Assist clients with questions about the overall platform by telephone, email & live chat
• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
• Continuously working to troubleshoot queries
• Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
• Support individual reservations within team blocks
• Monitor hotel compliance with rooming lists
• Completing, tracking and reporting support tickets through the CRM system
• Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.

Customer Success Agent, Hotel and Sports Management

Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.

account-manager

• Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
• Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
• Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
• Monitor registration connectivity as it pertains to opportunity and risk
• Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
• Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
• Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
• Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
• Contribute to maintaining and building “best practices/ training material”
• Assist partners and teams with questions about the overall platform by telephone, email & live chat

Sport Event Management – Account Coordinator

Account Coordinator at EventConnect contributing to operations and customer satisfaction for partners in the sports industry. Fostering relationships and providing support to maximize event growth.

events

• Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional response
• Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
• Monitor and manage event performance for cross-department strategy meetings.
• Perform market research
• Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
• Assist with various tasks within the operations department as it pertains to hotel relationships.
• Assist with check-in issues as needed.
• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Hotel and Event Management Specialist

Event Management Specialist collaborating with procurement to secure hotels and manage event logistics for EventConnect. Focused on enhancing communication and support for hotels and attendees.

• Own inbound website demo requests and guide prospects through the sales cycle
• Conduct outbound prospecting using approved lead lists to generate new opportunities
• Build, maintain, and manage prospect and partner records in HubSpot
• Support sales initiatives through product demonstrations, technical setup, and discovery
• Identify high-value prospects, VIPs, and event owners engaged with the platform
• Research competitors and stay informed on industry trends and market opportunities
• Assist in developing and executing sales and marketing communication strategies
• Lead onboarding for new EventConnect and HousingConnect partners
• Ensure all onboarding milestones are completed to support long-term partner success
• Deliver training, best-practice resources, and follow-up materials to the partners
• Configure event- and association-specific settings within the platform
• Support payment processing setup for EventConnect registrations
• Work closely with Sales and Operational teams to ensure a seamless partner experience
• Assist strategic partnership team members with demos, scheduling, scoring, and technical needs
• Contribute to training materials, documentation, and instructional videos
• Participate with a rotating on-call schedule for the company emergency phone line

Strategic Partnerships Advisor

Client-facing role focused on onboarding, relationship development, and revenue growth at EventConnect. Collaborate with partners for long-term success and support sales initiatives.

• Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.
• Onboard new hotels into the network of EventConnect hotels
• Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.
• Assist with various tasks within the operations department as it pertains to hotel relationships.
• Assist with check-in issues as needed.
• The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Event Management Coordinator

Event Management Coordinator enhancing client experiences for EventConnect. Focusing on service quality and strong hotel partner relationships in the travel and hospitality sector.

• Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.
• Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
• Monitor and manage event performance for cross-department strategy meetings.
• Perform market research
• Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
• Complete full resolution of oversells with Hotel Partners.
• Comp room management and compliance.
• Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.
• Provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.

Event Management Specialist

Event Management Specialist at EventConnect, focusing on hotel procurement and event management tasks. Collaborating with hotels and managing inquiries for successful event delivery.

• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
• Document and track all confirmation communications for accuracy and accountability.
• Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
• Communicate any unresolved issues to the appropriate team members or management for escalation.
• Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
• Foster positive relationships with hotel partners through professional communication and follow-up.
• Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox.
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
• Assisting with various tasks that may include data entry, event validation, and onboarding new hotel partners.

Event Management Coordinator assisting with hotel reservations and fostering partnerships at EventConnect. Ensuring accuracy and accountability in communication with hotel partners in a fast-paced environment.

backend-engineer

• Build and own core product features across our PHP + JS stack
• Design, implement, and review performant APIs and responsive UI components
• Collaborate with product and UX; participate in design & code reviews; ship reliably

Software Developer – Laravel, Vue.js

Software Developer creating core features for EventConnect's sports-tourism platform. Designing APIs and collaborating with product teams in a hybrid role.

EventConnect

About the company

Open jobs

8 jobs found

Customer Success Agent, Hotel and Sports Management

EventConnect

Sport Event Management – Account Coordinator

EventConnect

Hotel and Event Management Specialist

EventConnect

Strategic Partnerships Advisor

EventConnect

Event Management Coordinator

EventConnect

Event Management Specialist

EventConnect

Event Management Coordinator

EventConnect

Software Developer – Laravel, Vue.js

EventConnect