Senior Event Planner responsible for executing major corporate and clinical events at Dentsply Sirona. Leading strategy and engagement while collaborating with global teams and managing vendor relationships.
About the role
- Event Management Specialist at EventConnect, focusing on hotel procurement and event management tasks. Collaborating with hotels and managing inquiries for successful event delivery.
Responsibilities
- Lead in managing incoming inquiries across the hotel's phone, inbox and live chat, ensuring timely, accurate, and professional responses.
- Support the EMC team as needed, with incoming inquiries within the Hotels inbox.
- Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for reservations, changes & cancellations.
- Monitor and manage event performance for cross-department strategy meetings.
- Perform market research
- Draft, review & approve hotel contracts as required, including assisting with loading contract data into the EventConnect software.
- Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
- Complete full resolution of oversells with Hotel Partners.
- Comp room management and compliance.
- Onboard new hotels into the network of EventConnect hotels, train hotels on the use of EventConnect software & host webinars.
- Provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.
Requirements
- Friendly, professional, and confident nature both on the phone and through email communications
- Previous experience with CRM systems
- Excellent verbal communication skills to convey information over the phone
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem-solving skills and the ability to collaborate with others
- An organized approach to completing your work
Benefits
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Event Management Specialist collaborating with procurement to secure hotels and manage event logistics for EventConnect. Focused on enhancing communication and support for hotels and attendees.
GW
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