Key Account Manager handling strategic accounts in CABA/GBA for B2B solutions at tesa. Collaborating to enhance client relationships and drive business growth.
About the role
- Account Coordinator at EventConnect contributing to operations and customer satisfaction for partners in the sports industry. Fostering relationships and providing support to maximize event growth.
Responsibilities
- Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
- Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
- Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
- Monitor registration connectivity as it pertains to opportunity and risk
- Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
- Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
- Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
- Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
- Contribute to maintaining and building “best practices/ training material”
- Assist partners and teams with questions about the overall platform by telephone, email & live chat
Requirements
- Must be located in Canada
- University or College degree
- Prior experience in a Customer Service, Sales or Technical Support role
- Knowledge of the youth & amateur sports industry
- General knowledge of the hotel industry, brand standards & hotel contracts
- Friendly, professional and confident nature both on the phone and through email communications
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Ability to work independently as well as a team player
- Ability to multitask and be agile in a fast-paced environment
- Accepts and welcomes new challenges
- Attention to detail is crucial
- Strong problem-solving skills and ability to collaborate with others
- CRM experience is preferred (Zendesk, Hubspot, Etc.)
- Comfortable working with proprietary software
Benefits
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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