Customer Success & Operations Manager driving customer engagement and improving onboarding processes in construction tech company. Supporting clients in leveraging AI - driven project management software.
About the role
- Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
Responsibilities
- Own post-activation onboarding for a defined portfolio of Sellers
- Reduce time to success on the platform through support with set-up
- Ensure Sellers understand how to succeed on Bark
- Monitor Seller health scores and behavioural signals
- Proactively intervene with at-risk Sellers using defined playbooks
- Diagnose underperformance (setup, behaviour, expectations, supply)
- Coach Sellers on lead response speed, follow-up and conversion
- Address “lead quality” concerns using data and internal insights
- Drive sustainable behaviour change rather than short-term fixes
- Execute core CSM playbooks consistently
- Maintain clean CRM hygiene and accuracy
- Escalate genuine product issues appropriately
Requirements
- Experience in Customer Success, Account Management or other customer facing roles
- Strong coaching and diagnostic skills
- Comfortable challenging Sellers constructively
- Process-driven and data-literate
Benefits
- Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
- Personal annual L&D Budgets to spend on your development
- Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
- Fully stocked snacks in pantry, Quarterly All-site Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Specialist managing US school partnerships for Zen Educate. Building relationships and supporting educators while driving demand for educational staffing solutions.
Customer Success Specialist managing US school partnerships, building relationships, and supporting educators at Zen Educate. Aiming to enhance education recruitment through technology solutions.
Customer Success Manager driving digital transformation and customer success with Autodesk Forma in the construction sector. Responsible for relationship management and strategic growth with major AECO organizations.
Customer Success Manager addressing customer inquiries for legal services from in - house legal tech team. Offering support for onboarding new clients and maintaining existing client relationships in a hybrid environment.
Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.
Customer Success Supervisor leading account management team for SaaS company, ensuring client satisfaction and retention while managing long - term partnerships.
Director of Customer Success at Mainspring Energy improving customer experience post - deployment. Collaborating with cross - functional teams to resolve issues and enhance system performance.
Senior Customer Success Manager responsible for onboarding and developing customer relationships for innovative logistics software solutions. Focusing on customer satisfaction and long - term partnerships.
Intern responsible for customer success journey orchestration at Cortex. Assisting in project management with a focus on client value delivery.