Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Customer Success Manager addressing customer inquiries for legal services from in-house legal tech team. Offering support for onboarding new clients and maintaining existing client relationships in a hybrid environment.
Responsibilities
- Together with your team, you are the first point of contact for our clients
- Respond professionally to inquiries from clients of our partner insurers
- Handle inbound calls from our clients (no sales, no legal advice)
- Forward inquiries to the responsible attorneys for individual and expert handling
- Onboard new clients and support existing clients
- Identify clients’ needs and provide all relevant information about the process
- Carefully document and maintain the customer database in our case-management system
- Provide service-oriented advice and support to clients with their individual concerns
Requirements
- Excellent written and verbal communication skills in fluent German
- Initial experience in customer service, vocational commercial training, or experience in the hospitality sector
- Reliability and a service-oriented mindset
Benefits
- Complimentary drinks, fresh fruit, and muesli
- 100% coverage of a Deutschlandticket for your commute
- Is your dog a team player? Perfect! We welcome pets in the office
- Corporate Benefits account with attractive offers and discounts for many brands
- Company and team events — because teamwork matters
- Company pension plan with a 20% employer contribution — we think about the future with you
- After-work fun: Nintendo Switch, PS5, darts, and table football await you
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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