Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Specialist managing US school partnerships for Zen Educate. Building relationships and supporting educators while driving demand for educational staffing solutions.
Responsibilities
- Managing and growing US school partnerships:
- Building deep, meaningful relationships with your school partners
- Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
- Upselling Zen products and services to expand our impact within your school partner portfolio
- Acting as a responsive, central point of contact for all school partnership stakeholders
- Reporting on key trends and feedback to our Product team to help improve our platform
- Managing and supporting US educators:
- Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
- Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
- Coaching educators and improving their performance in schools
Requirements
- A deep passion for the education sector and creating a positive social impact.
- Experience in sales, partnerships, account management, recruitment, or education is a plus.
Benefits
- 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
- Health insurance through Blue Cross Blue Shield
- 75% coverage for health
- 75% coverage for vision + dental (Guardian & VSP)
- 50% coverage for health, vision, and dental for dependents
- Quarterly social budget
- Travel opportunities to visit schools + school conferences
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