Employee Relations Advisor providing effective Employee Relations advice to Anglian Water stakeholders. Managing cases and supporting managers with HR issues in a fast - paced environment.
About the role
- Benefits Specialist managing HR benefits for Epic Staffing Group. Inbound and outbound calls regarding benefits, collaborating with teams and ensuring paperwork accuracy in a fast-paced environment.
Responsibilities
- Provide customer service via inbound and outbound calls, email, and text.
- Serve as the primary contact for incoming calls.
- Master QLE and benefits-related processes, including onboarding and offboarding.
- Handle benefit inquiries requiring research (e.g., Summary Plan Description) and escalate complex issues.
- Collaborate with providers, internal teams, and external departments on benefit-related matters.
- Ensure accuracy of received documents and escalate as necessary.
- Run weekly reports and follow up on benefits notices for renewals, extensions, and confirmations.
Requirements
- Bachelor’s degree in HR, nursing, or a related field
- 1–2 years of HR or benefits-related experience
- Experience in high-volume customer service
- Familiarity with U.S. corporate benefits
- Advanced computer and communication skills
- Proven success in a fast-paced, high-growth environment.
Benefits
- Competitive salary package, quarterly performance bonus
- HMO (medical and dental) & Life Insurance coverage
- Paid vacation and sick leave credits. All unused leave credits are convertible to cash by end of the year
- Additional Covid-19 vaccine and birthday leave credits
- Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up
- Medicine & Optical reimbursements
- Perfect Attendance bonus
- Career development and advancement opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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