Customer Experience Specialist supporting clients with inquiries and technical issues. Communicating in English and Bulgarian while working in a hybrid environment.
About the role
- Account Support Specialist aiding account management and enhancing client experience in digital insurance services. Leading projects and facilitating communication for effective platform usage.
Responsibilities
- Assist, with the opportunity to lead, complex onboarding projects
- Platform adoption and usage tracking to spot insights.
- Prepare reports, presentations, and meeting notes to support client conversations.
- Identify areas of inefficiency in the team and propose solutions.
- Opportunity to join Account Managers in client conversations
- Maintain accurate client data and documentation in CRM systems.
- Coordinate internal follow-ups across Product, Support, and Commercial teams.
- Monitor account activity and usage data to identify trends for internal review.
- Help ensure smooth communication between teams and timely delivery of tasks.
- Demonstrate the Whitespace platform’s capability.
- Stay curious about the insurance market, digital transformation trends and your own development.
- Complete all required compliance and product training.
- Take ownership of your learning - developing deep knowledge of the Whitespace platform and the insurance ecosystem.
- Demonstrate ethical, transparent, and customer-focused conduct at all times.
Requirements
- Familiarity with CRM systems and Microsoft Office tools preferred.
- Background in the specialty insurance market preferred.
- Naturally curious and eager to learn.
- Collaborative team player who enjoys supporting others.
- Comfortable working in a fast-paced environment with multiple priorities.
- Positive, proactive, and solution-focused mindset.
- Willingness to step outside your comfort zone
- Interest in technology
- Organized and reliable: keeps things on track and accurate.
- Supportive and collaborative: enjoys helping others succeed.
- Curious learner: embraces new ideas and continuous improvement.
- Clear communicator: professional and approachable in all interactions.
- Energized and optimistic: brings enthusiasm to the team.
- Growth mindset: always wants to learn and improve.
Benefits
- medical coverage
- life insurance
- pension plans
- paid time off in line with local labor laws
- wellness initiatives
- fitness programs
- team-building activities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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