Operations & Customer Experience Specialist engaging with Livom Group customers in a hybrid role. Collaborating across various departments and enhancing customer experiences.
About the role
- Customer Experience Specialist supporting clients with inquiries and technical issues. Communicating in English and Bulgarian while working in a hybrid environment.
Responsibilities
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Help clients get acquainted with our app
- Troubleshoot account-related issues
- Channel client’s feedback
- Working on a 24/7 schedule, organized in shifts
Requirements
- Proficiency in English (C1 or above)
- Customer-orientated approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptiveness to a rapidly changing environment
- Previous experience in customer service (bonus)
- Understanding of the stock market and the fintech industry (bonus)
- Fluency in another language (bonus)
Benefits
- Comprehensive training program to adapt to the insights of the business
- Upskill trainings throughout your career
- Full appreciation of your talent and ideas
- Generous remuneration package
- Excellent social benefits, including 25 days off, a sports card and private health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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