Customer Experience Advocate for the Italian market handling customer requests via email, chat, and video calls. Supporting team in market development and ensuring customer satisfaction.
About the role
- Customer Relations Manager enhancing client satisfaction and engagement at Kisio Services and Consulting. Handling client interactions before, during, and after travels through various channels.
Responsibilities
- Délivrer l’information aux clients et prospects et organiser leurs déplacements
- Conseiller, prescrire et vendre des services ou produits
- Informer les clients en cas de situations perturbées
- Mettre à jour et fiabiliser quotidiennement les bases de données
- Traiter les réclamations clients
Requirements
- Vous êtes de formation Bac à Bac +2
- Vous avez Idéalement 1 à 2 ans d'expérience en CRC
- Vous faites preuve de vivacité d'esprit, de logique et de réactivité
- Vous aimez le travail d'équipe
- Vous avez un sens du contact, une très bonne expression écrite et orale
- La qualité de service est essentielle pour vous.
Benefits
- télétravail (jusqu’à 3 jours)
- CSE
- épargne salariale
- Forfait Mobilité Durable
- remboursement de 75 % des frais de transport
- engagement solidaire (Kisio offre à chaque collaborateur l’opportunité de consacrer 0.5 jour par an à une mission à fort impact social)
Job title
Job type
Experience level
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Degree requirement
Location requirements
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