Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
About the role
- Customer Care Representative managing inbound calls for MTM Health in Norton, VA. Supporting clients and facilities with empathy, accuracy, and efficiency in a busy call center.
Responsibilities
- Handle inbound calls from members, clients, and facilities
- Take on 60–80 calls per day (Mondays may see higher volume)
- Support callers with empathy, accuracy, and efficiency
- Increase task complexity as your skills grow
Requirements
- Must be able to work on-site at our Norton, VA office
- 1 year of call center experience
- 6 months of customer service experience
- Must be proficient in English and Spanish
- Basic typing and computer skills with strong navigation abilities
Benefits
- Health, dental, and vision insurance
- Life and disability coverage
- 401(k) with company match
- FSA and HSA plans
- Wellness programs with incentives
- Voluntary and ancillary benefits
- Paid time off + holiday pay
- Birthday holiday
- Maternity/paternity leave
- Continuing education reimbursement
- MTM Perks discount program
- Career development and advancement opportunities
Job title
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Experience level
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Degree requirement
Location requirements
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