Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
About the role
- Customer Support Specialist providing technical support for OBDeleven customers via email and live chat. Ensuring customer satisfaction and improving support processes within the automotive industry.
Responsibilities
- Handling customer general/technical support cases (vehicle’s-based questions) through email and live chat (utilizing Intercom for communication)
- Supporting users in written English and Lithuanian (in rarer cases) languages
- Providing timely and accurate customer feedback to the relevant team in order to improve processes and avoid recurring customer issues
- Understanding the customer’s needs and business context to provide outstanding support and excellent customer satisfaction
- Working with data to enhance customer support and automate CS processes
Requirements
- Interest in vehicle diagnostics and the automotive industry overall
- At least 1 year experience in customer service or technical support
- Experience providing support to clients via email, live chat, or similar platforms
- Excellent written communication skills in English and Lithuanian languages
- Ability to communicate with clients in a polite and professional way
- Excellent time management skills
- Self-management and continuous learning to improve customer support processes
Benefits
- Fair pay for bold work: We reward your expertise with competitive pay that grows as you do. Plus, you get a yearly, company goal-based bonus.
- Hybrid Work Flexibility: Work 3 days in the office and 2 days from home or wherever suits you best.
- Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours, as well as your birthday day off.
- More time that truly counts: Enjoy a 4-day workweek for one month a year, depending on how well the company hits its goals. Plus, earn an additional vacation day for every working year with us - up to 4 extra days.
- Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free.
- Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, sport communities, and more.
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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