Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Customer Support Specialist resolving customer queries for Ovoko, aiding in customer product usage and support. Handle queries effectively and assist in maintaining company reputation for excellent service.
Responsibilities
- Respond to customer queries via phone and emails in a timely and accurate manner;
- Identify customer needs and help our customers to use specific features;
- Update our internal databases with information about technical issues and useful discussions with our customers;
- Share feature requests and effective workarounds with other team members;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements
- Previous experience in a Customer Support role;
- Possibility to work full-time;
- Understanding of cars and their parts would be an advantage;
- Experience using help desk software and remote support tools would be an advantage;
- Proficient spoken and written both English & Lithuanian language skills;
- Excellent communication and problem-solving skills;
- Knowledge of others' languages is also an advantage;
- Multi-tasking abilities.
Benefits
- Learning budget for your personal and professional growth
- Private health insurance
- Employee stock option plan
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Flexible working hours and a hybrid work model
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
- Ovoko covers the cost of a monthly public trasnport ticket for all our employees
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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