Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
About the role
- Customer Care Specialist assisting travelers with inquiries and bookings at fluege.de. Engaging with customers to provide quality service and support in a hybrid environment.
Responsibilities
- You will complete an onboarding class in which you will learn, during the first three months, the knowledge required for the daily work of a Customer Care Specialist.
- You will mainly handle written customer inquiries in the back office (e.g., cancellations, rebookings, flight time changes).
- You prioritize quality of advice over quantity and sales.
- You advise customers on add-on products such as travel protection or car rentals.
- You assist fluege.de customers with questions about baggage rules, seat assignments, boarding times, etc.
- You support our 1st-level support / front office with follow-up questions.
- You independently handle goodwill requests and complaint cases.
Requirements
- You have professional experience in customer service, a call center, sales, or similar service roles.
- Ideally, you have already gained experience in tourism.
- You enjoy working with people, have a service-oriented mindset, and a strong customer focus.
- You enjoy advising customers and communicate empathetically and professionally.
- You have good time management and organizational skills.
- You have very good German and good English skills.
- You are proficient with computers, the Internet, and MS Office.
Benefits
- You will receive a permanent, full-time employment contract (5-day work week) during our service hours.
- You have 30 days of annual leave and receive one additional day every five years.
- You receive a competitive monthly salary.
- You receive bonuses for company tenure, employee referrals, and above-average performance.
- You work in a modern, centrally located office and can work partially from home (40% office, 60% remote).
- You are given sufficient time to handle customer inquiries.
- You receive your shift schedule one month in advance and special requests are taken into account.
- You will be trained in specific systems as needed, with an experienced coach to support you.
- You receive continuous feedback to help you improve.
- From day one you will know the opportunities for your development with us.
- You can contribute your own ideas and help implement them.
- You can participate in regular team events.
- You receive discounts on travel, meal subsidies, sports and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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