Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Service Professional at CMA CGM managing customer shipments and satisfaction. Collaborating with internal teams for operational efficiency and resolution of issues.
Responsibilities
- Supports the Customer Service Supervisor to manage the customer to effectively execute and achieve customer satisfaction via End-to-End process
- Owns and takes a leading role in shipment management processes
- Provides customers with an efficient one-point contact - managing customers’ shipments involving bookings, documentation or operation issues
- Engages actively to ensure the seamless flow of customer’s shipments
- Delivers customer requirements accurately and timely while ensuring customer satisfaction
- Takes ownership to enhance work efficiencies by continuously improving work processes
Requirements
- Minimum a degree Holder in any discipline with at least 3 years working experience in the freight forwarding/ logistics industry
- Good communication and presentation skills
- Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous
- Meticulous and service-oriented
- Good interpersonal skills
- Analytical, independent and team player
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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