Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Care Specialist providing billing support and policy inquiries at Erie Insurance. Handling general inquiries from policyholders and agents in a corporate office setting.
Responsibilities
- Provide clerical service and support to the Customer Care Operations Department regarding billing issues, coverage, non-pay and policy changes.
- Respond to Policyholder and Agents general inquiries, concerns regarding policy issues, over the phone and in person.
- Escalate complex inquiries.
- Perform basic accounting functions and correct errors in computerized accounting system.
- Handle calls supporting customers via the Mortgage Verification phone line.
Requirements
- High school diploma or GED required.
- Bachelor or associate degree preferred.
- Property/casualty or Life insurance and policy accounting experience preferred.
- Working knowledge of word processing and spreadsheet software preferred.
- Preferred designations include Intro to Property/Casualty course and General Insurance Program (INS 21, 22, 23).
Benefits
- Premier health, prescription, dental, and vision benefits for you and your dependents.
- Low contributions to medical and prescription premiums.
- Pension.
- 401(k) with up to 4% contribution match.
- Paid time off.
- Career development.
- Company-paid basic life insurance.
- Short-and long-term disability insurance.
- Orthodontic coverage for children and adults.
- Adoption assistance.
- Fertility and infertility coverage.
- Well-being programs.
- Paid volunteer hours for service to your community.
- Dollar-for-dollar matching of your charitable gifts each year.
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