ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
About the role
- Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long-term loyalty.
Responsibilities
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Requirements
- Bilingual in French and English (required)
- Minimum 3 years of customer service experience
- Ability to work both independently and collaboratively in a fast-paced environment
- Previous exposure to team lead responsibilities or mentorship is a strong asset
- Strong communication skills with the ability to handle escalated or complex situations professionally
- Strong computer skills and technical aptitude
- Experience with routing and dispatch is a strong asset
Benefits
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.
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