Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
WG
Hybrid Customer Service Representative, English – German
Posted 3 days ago
About the role
- Customer Service Representative managing inquiries and orders for German clients in a hybrid role. Collaborating with a team to ensure customer satisfaction in electronic industry.
Responsibilities
- Handling customer service tasks for an assigned customer base
- Collaborating as part of a team to ensure a high level of customer satisfaction
- Receiving and processing all types of customer orders, including complex and/or export orders
- Responsible for handling inquiries and orders from start to finish
- Proactively communicating with customers to inform them about delayed orders
- Responsible for managing consignment stock
- Handling customer complaints and returns
- Performing quality checks and corrective actions
Requirements
- Completed commercial vocational training or an equivalent qualification
- At least one year of professional experience in customer service/inside sales, or alternatively in logistics, supply chain, or field sales
- Excellent written and spoken English and German are required
- Experience with SAP is an advantage
- Experience with Salesforce.com is desirable but not required
- Good to very good Excel skills
- Self-organization, ability to work independently and prioritize; willingness and ability to quickly learn new areas of work and a positive attitude
Benefits
- Flat hierarchies
- Modern workplaces
- Deutschlandticket (Germany-wide public transport pass) / on-site parking
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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