Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
About the role
- Customer Service Agent supporting well-known global brands while delivering exceptional service. Engage with customers via multiple channels from Athens, Greece or remotely within the country.
Responsibilities
- Respond to customer inquiries via phone, email, and chat (frontline support), or perform online/offline content moderation
- Resolve issues efficiently and professionally
- Accurately record and update customer information in internal systems
- Deliver high-quality service and ensure customer satisfaction
Requirements
- Native-level or C2 proficiency in Brazilian Portuguese (written and spoken)
- Minimum B2 level in English
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and handle challenges professionally
- Basic technical skills
- Experience with social media (SoMe) platforms is considered an advantage.
Benefits
- 6-month contract (with the possibility of extension)
- Competitive salary and performance bonuses
- Flight to Greece (within Europe), airport pickup, and 2 weeks of hotel accommodation
- Assistance with finding long-term housing
- Private health insurance
- A welcoming, international, and diverse work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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