Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Service Representative handling order management and customer inquiries for North America. Ensuring compliance and maintaining relationships within the medical device sector in Burnaby, BC.
Responsibilities
- Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA.
- Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments.
- Maintain a positive and customer centric relationship with all commercial partners, both external and internal stakeholders.
- Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis.
- Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts, and the Sales teams.
- Facilitate the returned goods and credit processes related to customer product returns.
- Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain.
- Coordinate with global offices for all inter-company shipments and returns.
- Supporting the Sales Team by responding to inquiries and working through roadblocks.
Requirements
- Minimum Highschool Diploma.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of skilled data entry experience (order entry) with proven track record of accuracy.
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