Leads customer center development and digital offerings for banking with a focus on sales and innovative processes. Overseeing teams and implementing new projects.
Responsibilities
Further development of the Customer Center with a particular focus on expanding sales, on-site processes and operations
Joint responsibility with the Head of Department for the content-related and conceptual development of the digital and digital-personal service offering in line with the bank’s omnichannel positioning
Line management of assigned teams
Monitor current trends and developments to align the function with strategic objectives
Responsibility for achieving availability, efficiency and performance targets and for ensuring the assigned teams meet quality standards
Cross-team subject-matter responsibility and point of contact for selected thematic priorities
Initiation and execution of projects
Requirements
Completed banking qualification and several years of market and sales experience
High degree of self-directed working style and strong implementation orientation
Strategic, complex and holistic thinking
A hands-on change agent and motivator who enjoys developing the Media Sales area
Goal- and solution-oriented with decisiveness
Strong communication skills and a confident presence
Benefits
A start that leaves no questions unanswered: To make your entry easier, you will receive an individually tailored onboarding program.
Stability: If you value a secure employer who takes responsibility for its employees, you will be in the right place with us.
Our corporate culture: At VerbundVolksbank OWL you can expect a respectful working environment, mutual support and plenty of room for your ideas.
Professional development: We support your potential with targeted training opportunities for personal and professional growth so you can grow with us.
Work–life balance: We offer flexible working hours, 30 days of vacation and additional days off at Christmas and New Year’s Eve.
Additional benefits: A range of further perks awaits you, such as attractive pension plans, bike and electronics leasing, mobile massage services, team events and much more.
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