Business Account Manager II driving profitable growth by translating strategies into actionable plans. Partnering with teams to ensure consistent execution and best - in - class customer experiences.
About the role
- Customer Account Manager managing customer accounts, driving growth and retention at Origina. Collaborating with teams to enhance customer engagement and deliver value-driven solutions.
Responsibilities
- Manage and grow a portfolio of customer accounts in your assigned territory.
- Develop and execute tailored account plans to achieve revenue growth targets.
- Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition.
- Identify and pursue upselling and cross-selling opportunities to expand customer engagement.
- Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value.
- Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement.
- Collaborate with the Territory Manager and Leadership on account planning and strategies.
- Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value.
- Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions.
- Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service.
- Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution.
- Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset.
- Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs.
- Serve as the primary contact for operational inquiries related to service delivery.
Requirements
- Minimum of 3+ years in a Customer Success, Account Management, or similar role.
- Proven track record of achieving and exceeding sales or retention targets.
- Experience in SaaS, IT services, or software solutions preferred.
- Bachelor’s degree in business, marketing, or a related field.
Benefits
- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- High-level Health, Dental, and Vision insurance
- STD and Life/AD&D cover
- 22 days PTO each year with additional days earned based on your tenure
- Additional 10 Federal/Regional holidays
- Generous Maternity & Paternity leave
- 4% 401k match
- $200 annual wellness benefit
- $1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful cause
- Employee Assistance Program
- Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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