Director, Senior Account Manager driving sales growth and market presence within Prudential's IMO channel. Managing strategic partnerships and ensuring product support for financial services.
About the role
- Senior Key Account Manager managing and expanding ParkBee's existing Belgian portfolio in the hotel and commercial real estate sectors. Focus on client satisfaction, growth, and strategic partnerships.
Responsibilities
- Ensure high levels of client satisfaction through proactive communication and support
- Build personal relationships with key stakeholders within client organizations
- Act as the primary point of contact for Belgian clients, ensuring their needs are met and expectations exceeded
- Develop and implement strategies to address client feedback and enhance service delivery
- Identify and pursue opportunities for account growth by expanding to new locations from your existing client portfolio
- Promote and upsell additional products and features such as more parking spaces, ANPR cameras, full management services, and parking management software to existing clients
- Manage and strengthen our strategic partnership with BePark (+150 locations) and other Belgian partners
- Track account performance and client satisfaction metrics across the Belgian portfolio
- Work closely with Operations to ensure smooth service delivery across Belgian locations
- Provide insights on Belgian market dynamics, competitive landscape, and client needs
Requirements
- Minimum 5+ years of experience in a key account management or customer success role, with a focus on client satisfaction and account growth
- Demonstrated success in expanding existing accounts and driving revenue growth through upsell and cross-sell
- Strong understanding of B2B business models and industry trends, particularly in hospitality or commercial real estate
- Proven ability to build and maintain strong relationships with senior-level stakeholders
- Strong analytical skills and the ability to make data-driven decisions
- Able to initiate as well as execute impactful projects independently
- Excellent communication and interpersonal skills to build rapport with clients
- Proficiency in CRM software (preferably Salesforce) and data analysis tools
- Valid driver's license and ability to travel regularly across Belgium
- Willingness to visit our Amsterdam HQ regularly for alignment and collaboration
- Fluency in French and Dutch is mandatory; English proficiency required
- Experience in Prop-Tech, hospitality tech, or related sectors is a strong advantage
Benefits
- Attractive base salary between €75,000 to €86,150 dependent on experience and track record
- Sales bonus scheme with on-target earnings (OTE) of €20,000 annually, paid quarterly based on performance relative to account growth targets
- Lease car allowance
- 25 days holiday plus Belgian public holidays
- Life insurance
- Comprehensive global health insurance
- Employee Assistance Programme (EAP) and Global business travel insurance
- Pension insurance and unemployment insurance
- Accident insurance
- €1,500 personal development allowance per year
- Eco-vouchers and work-from-home allowance
- Annual international offsite & winter event
- Latest tech equipment (laptop, phone)
- Numerous growth and development initiatives, training, and projects
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