Employee Relations Manager at Vantage Data Centers overseeing the design and implementation of employee relations programs. Leading initiatives to enhance workplace culture and legal compliance in multiple US locations.
AO
Hybrid Strategic Account Management Lead
Posted yesterday
About the role
- Strategic Account Management Lead overseeing dealer relationships in a fast-growing used car marketplace. Leading a team to drive performance and improve processes while focusing on long-term partnerships.
Responsibilities
- Leadership of Strategic Account Managers to hit defined goals.
- Setting and running the team’s operating rhythm, including planning, forecasting, pipeline discipline, and reviews.
- Driving growth and retention across our top dealer partners, with a focus on long-term, mutually beneficial relationships.
- Holding the team accountable for outcomes, using data to diagnose issues and drive improvement.
- Coaching and developing managers through regular 1-to-1s, deal reviews, and targeted development plans.
- Being the “voice of the dealer” and “voice of the team” in senior leadership forums
- Working closely with Product, Ops, Marketing, Finance and Sales Ops to ensure alignment and effective execution.
- Defining and improving processes as the business scales into 2026.
Requirements
- Extensive experience at leading and managing client-facing teams to deliver to targets
- Experience running structured operating rhythms and performance cadences.
- Experience in using CRM technology to track performance and identify opportunities
- Strong people leadership skills, including coaching, performance management and development.
- A polished, confident and professional communication and presentational style
- Highly organised, able to manage multiple priorities in a fast-paced environment.
- Data analysis skills with a passion for making decisions based on real life data
- Ability to work collaboratively with key stakeholders across the business and at senior management level
Benefits
- Travel reimbursement for weekly trips to Brighton
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