Account Manager developing and maintaining relationships with big clients in the commercial sector at Desjardins. Focusing on promoting and selling products to grow the business.
About the role
- MMIS/MES Account Manager at Conduent developing strategic client relationships in Government Healthcare. Leading account growth while ensuring delivery of exceptional services and collaboration with internal teams.
Responsibilities
- Primary Point of Contact: Serve as the main liaison for the Commonwealth of Virginia, maintaining effective communication for contract administration, escalations, and growth opportunities.
- Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
- Client Relationship Management: Build and maintain executive-level partnerships, serving as a trusted advisor to client stakeholders.
- Financial Performance Management: Manage account profit and loss related to the budget to achieve or exceed annual goals.
- Performance Oversight: Partner with Delivery to drive performance and oversee the end-to-end execution of contracted services.
- Growth Strategies: Identify and develop upsell and cross-sell opportunities to maximize account potential.
- Contract Management: Manage contract renewals, pricing discussions, and change request processes.
- Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
- Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.
Requirements
- Educational Background: Bachelor's degree.
- Experience: Minimum of seven (7) years of combined experience in Account Management, Compliance Management and Government Healthcare/MMIS/Medicaid Enterprise Systems.
- Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
- Team Leadership: Experience in leading collaborative teams across service delivery, product, and operations.
- Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
- Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
- Travel: Willingness to travel as needed.
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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