HRIS Analyst supporting GHD’s Oracle HCM Cloud platform. Involves system support, troubleshooting, and configuration with a hybrid work model.
About the role
- HR Coordinator handling HR transactions and compliance for SupportNinja's operations. Ensuring efficient HR operations and supporting process improvements with a focus on training and onboarding.
Responsibilities
- Ensure all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
- Process and/or review more complex transactions; performs duties and responsibilities with limited supervision
- Follow through on commitments and take responsibility for results; effectively prioritize assignments; identify and report barriers and issues to Supervisor
- Respond to emails and enquiries in a timely manner
- Prepare and contribute to reporting as directed
- Ensure all new process updates are incorporated while processing transactions
- Identify potential areas for process improvements and make recommendations to Supervisor; initiates and/or participates in process improvement initiatives
- Participate in the on-boarding of new recruits from a training perspective as requested
- Actively participate and complete the performance management and development plan activities
- Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
- Assist the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provide assistance to less experienced team members
- Attend to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
- Participate in peer-level review of deliverables as assigned; record and report both positive and negative findings
- Fill in during the absence of the Supervisor (if needed)
- Perform other duties as assigned
Requirements
- Holds a degree in Human Resources, Psychology or any related field or equivalent knowledge and understanding
- 1 to 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
- With sound understanding of HRIS, Project Management System, and similar Human Resource Systems
- Good communication, interpersonal skills and customer orientation; works effectively with others
- Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
- Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
- Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
- Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Good keyboarding and data entry skills
- Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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