SupportNinja

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communications

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

• Support the planning and execution of engagement campaigns and projects
• Assist in gathering and preparing data for metrics that measure the effectiveness of GCE campaigns and events
• Coordinate logistical requirements for events, such as venue booking, materials preparation, and RSVP management
• Assist in recording photo and video content at company events for internal engagement recaps
• Develop and update basic digital and physical collaterals (e.g., flyers, posters, and presentation decks) using established templates
• Manage and create communication materials for internal communication channels, such as intranets and employee forums
• Develop and implement communication strategies to reach target audiences, including customers, partners
• Ensure that content aligns with the organization's brand and messaging
• Build and maintain relationships with key stakeholders, including customers, partners, and government officials
• Assist in the administrative upkeep of GCE records and files
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Global Communications – Engagement Specialist

Global Communications & Engagement Specialist responsible for executing communication strategies and engagement campaigns. Collaborating across departments to streamline content creation and enhance employee experience.

human-resources

• Ensure all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Process and/or review more complex transactions; performs duties and responsibilities with limited supervision
• Follow through on commitments and take responsibility for results; effectively prioritize assignments; identify and report barriers and issues to Supervisor
• Respond to emails and enquiries in a timely manner
• Prepare and contribute to reporting as directed
• Ensure all new process updates are incorporated while processing transactions
• Identify potential areas for process improvements and make recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Participate in the on-boarding of new recruits from a training perspective as requested
• Actively participate and complete the performance management and development plan activities
• Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
• Assist the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provide assistance to less experienced team members
• Attend to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
• Participate in peer-level review of deliverables as assigned; record and report both positive and negative findings
• Fill in during the absence of the Supervisor (if needed)
• Perform other duties as assigned

HR Coordinator

HR Coordinator handling HR transactions and compliance for SupportNinja's operations. Ensuring efficient HR operations and supporting process improvements with a focus on training and onboarding.

financial-planning-and-analysis

• Develop and streamline repeatable financial, business, and operational reporting and analysis that is easily understood by all key stakeholders.
• Partner with leadership to provide the financial reporting and analysis necessary for them to accomplish their business objectives.
• Examine the data to figure out what is important to the problem and which methods are best to analyze it
• Use statistical methods to analyze information and develop solutions to business problems
• Perform key functions in the monthly financial close process, including reporting, detailed expense trend analysis, and accruals
• Advise managers on findings and the various courses they can take to address the problem
• Evaluate current and previous financial data
• Write memos and reports for managers to look over the findings and recommendations
• Maintain accurate information in salesforce.com or any other application used to assist in the reporting and process management
• Other duties as assigned by Management

Financial Operations Analyst

Financial Operations Analyst responsible for financial reporting and analysis while handling critical royalty data. Collaborating with leadership to meet business objectives in a hybrid setup.

operations

• As an Order Operations Analyst, you will be the liaison between sales and decision-making business units
• You will be responsible for reviewing and booking opportunities prepared by sales inside the CPQ module of Salesforce, enforcing all written booking policies and revenue guidelines, and closing deals while confirming or correcting forecasted numbers to maintain accurate reporting for the business
• This role is the gateway between sales and revenue
• Those in this role work closely with the global sales team to make sure deals have all necessary prerequisites to close, report numbers on complex contracts, advise sales on their compensation and quota, work with commercial teams, and manage approvals
• This role is foundational to our strategy as a company, enabling sales to have confidence in their forecasting and reporting
• Working closely with sales, renewals, commissions

Order Operations Specialist – SaaS

Order Operations Specialist facilitating sales operations and ensuring accurate revenue reporting. Partnering with global sales teams to manage opportunities and contracts effectively.

customer-support

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

Customer Service Representative II

Customer Service Representative handling customer inquiries providing accurate information and resolving issues efficiently. Collaborating with departments and maintaining professionalism with customers.

SupportNinja

About the company

Open jobs

5 jobs found

Global Communications – Engagement Specialist

SupportNinja

HR Coordinator

SupportNinja

Financial Operations Analyst

SupportNinja

Order Operations Specialist – SaaS

SupportNinja

Customer Service Representative II

SupportNinja