Field Account Manager responsible for managing existing customer accounts for LexisNexis Risk Solutions. Driving growth through client engagement and retention strategies in a B2B environment.
About the role
- Associate Manager on Spotify's Commercial Label Partnerships team, optimizing partner operations and rights management for major and indie labels in the music industry.
Responsibilities
- deliver outstanding partner support to major and independent labels
- troubleshoot complex rights management issues across Spotify’s rights management tools
- partner with Product and Engineering to drive product solutions that fit partner needs and the ever evolving music ecosystem
- track operational metrics and partner feedback to inform continuous improvements
- lead scaled education and communications for Spotify’s rights management tools
- collaborate closely with and develop strong relationships with Legal, Business Affairs, Partnerships, Product, Content Platform, S4A Support and Content Insights
Requirements
- minimum of 3+ years of experience in digital rights management and technical project management in a partner facing role
- experience working at, or closely with, record companies, distributors, artist management teams or other music industry partners
- expert knowledge of digital rights management systems across various digital service provider platforms
- experience using automation, data analysis and reporting tools to drive operational decisions to measure workflow performance
- confident using data and insights to support recommendations and tell a clear story
- excellent high-touch premium support to partners
- work well in cross-functional environments and know how to influence without formal authority
- highly organized self-starter, attentive to detail, and able to balance long-term strategy with day-to-day needs in a fast-paced environment
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- 23 paid days off
- 13 paid flexible holidays
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