Account Manager engaging with customers to provide coverage solutions at Scott Cato Allstate Agency. Focused on sales, customer service, and professional development.
SI
Hybrid Associate Director, Business Technology, Account Management – Commercial
Posted 5 days ago
About the role
- Strategic partner to business stakeholders translating goals into technology solutions at Organon. Collaborating to enhance Sales Enablement and Commercial Excellence capabilities in the U.S.
Responsibilities
- Serve as a strategic partner to business stakeholders, translating their goals into impactful business technology solutions
- Act as a trusted advisor, capability steward, and internal consulting partner
- Shape how Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve for the U.S. market
- Work with business stakeholders to understand strategic goals and translate them into BT solutions
- Develop business capability models and value stream maps to ensure alignment with business objectives
- Conduct detailed analysis to gather and document business requirements
- Partner with BT and field teams to design solutions that meet business needs
- Identify opportunities for process improvements in field sales and service workflows
- Plan, execute, and oversee projects to ensure completion on time, within scope, and within budget
- Manage relationships with key stakeholders to ensure successful project delivery and adoption
- Create and maintain documentation for business processes, requirements, solutions, and project plans
Requirements
- Bachelor's degree with at least Seven years of relevant experience in BT, commercial business, or management
- minimum of five years in BRM, Business partner role
- Excellent communication, analytical, and project management skills
- Knowledge of agile planning tools (e.g., JIRA, Confluence)
- Experience in pharmaceutical organizations with regulated, global operating models
- Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture)
- Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements
- Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and Customer Engagement platforms
- Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability
Benefits
- retirement savings plan
- paid vacation and holiday time
- paid caregiver/parental and medical leave
- health benefits including medical, prescription drug, dental, and vision coverage
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