Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- Family Support Specialist facilitating Family Connections and Nurturing Parenting Programs for families in Arizona. Providing in-home case management and family stabilization services.
Responsibilities
- Provide short term, time-limited coordination of services and resources to all assigned families based on the needs, concerns and stressors of the child(ren) and the family, and enhance the protective capacities or strengthen the protective factors identified and outlined by ADCS
- Meet with families based on contract requirements and their needs (weekly, monthly) to address and resolve issues or concerns, using evidence-based curriculum and community resources including but not limited to: nutrition and home management, communication and negotiation skills, child development, education on safe sleep, systems of support
- Accepts responsibility for cases assigned by the Team Lead. Works collaboratively with the Team Lead to support and assist the family in reaching positive outcomes
- Ensure contract timelines are met including weekly progress notes, and all other assigned tasks
- Be flexible to meet the needs of the families served, including evenings and weekends; accepts emergency phone responsibility when assigned.
- Extensive travel around the assigned county or metro area is required
Requirements
- Must have a minimum of a Bachelor’s level degree with related work experience working with family dynamics
- Education and/or experience related to the service provided, including the ability to relate to families of varied lifestyles, backgrounds, and ethnicities; including experience with cultural diversity, assessing a family’s strengths and weaknesses, knowledge of child abuse, neglect and child development, and a working knowledge of the Department of Child Safety
- Must have verbal and written communication skills adequate to the specific job task required and communicate effectively in individual or group situations including demonstrating listening skills; must be able to communicate effectively in writing using accurate grammatical form; must be able to read and interpret written information; and must be able to communicate with multiple customers including the people receiving support, advisors, state personnel (ADCS) and others
- Ability to write and review assessments, maintain accurate documentation, and interpret policies and state Family Preservation regulations
- Language ability (other than English) may be required to meet specific needs of people receiving support
- Appropriate telephone etiquette and skills required along with utilization of personal cell phone
- Knowledge of Microsoft Office software, Google Workspace and Google Suite
- Ability to work flexible hours and travel as needed
- Occasional evening hours will be required to accommodate clients' schedules
- Must be able to obtain a clear pre-employment drug test result, as well as clear random annual drug testing results
- Must obtain satisfactory background check and a Level One Fingerprint Clearance Card (Must clear an Arizona Central Registry check; have not been placed on probation or parole for the last ten (10) years from present date; and/or have no civil, criminal, or juvenile restraining orders within the last ten (10) years from present date)
- Must have reliable transportation that passes RISE random vehicle inspections; possess valid car insurance and registration and a valid Arizona driver's license that has not been suspended or revoke within the last three (3) years from present date.
Benefits
- vacation and sick accruals
- medical
- dental
- vision
- STD
- LTD
- FSA
- 403(b) retirement plan with an employer contribution
Job title
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Experience level
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