Provide executive support to the CEO and Leadership Team in a fintech company. Organize schedules, travel, and corporate events while managing multiple priorities.
About the role
- Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.
Responsibilities
- Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns.
- Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
- Work with sales representatives on pricing, scheduling and transportation issues.
- Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommend approaches and services to provide customers with exceptional service.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Study and standardize procedures to improve efficiency.
- Gather information and complete audits from customers.
- Provide training and guidance to staff to ensure performance goals are established, tracked and achieved.
Requirements
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
- 5+ years of hazardous waste management industry experience
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.
Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Customer Care Specialist serving as the first point of contact for inquiries via phone and email. Responsible for providing the highest level of customer service to all members/customers at Girl Scouts of Northern New Jersey.
Senior Manager in Customer Support overseeing AMER Customer Support at AI company DeepL. Leading performance and quality initiatives for a high - performing customer support team.
Customer Service Representative providing superior support for inquiries via calls, emails, and chats. Ensuring a positive customer experience through empathy and effective communication.
Customer Service Representative managing client inquiries and support for waste management services. Working with a dynamic team to enhance recycling and sustainability solutions.
Support Specialist providing exceptional B2B customer experience for B2Tech's clients. Collaborating with teams to resolve queries and improve customer satisfaction using technical knowledge.