Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
About the role
- Support Specialist providing exceptional B2B customer experience for B2Tech's clients. Collaborating with teams to resolve queries and improve customer satisfaction using technical knowledge.
Responsibilities
- Become an expert on B2Tech's products and services.
- Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences.
- Supervision of internal support-related processes and tasks reporting.
- Incorporate and share customer feedback to advocate for the customer.
- Quickly and efficiently respond to and resolve customer queries through chat, ticket system, and email.
Requirements
- Sports betting knowledge.
- A passion for sports is beneficial, but not required.
- Willingness to work in shifts.
- Very good English skills, both written and oral.
- A good understanding and working knowledge of technical concepts (e.g., you understand terms (XML, API, browser, cache, HTML).
Benefits
- Annual Discretionary Performance Bonus 💷
- Annual Salary Review 💵
- Hybrid Work Setup 🏠
- Gym Sponsorship 🏋️
- Medical Insurance coverage ❤️🩹
- 22 Days of Paid Leave 📢
- Brunch Gatherings 🤠
- Exciting Career Paths 🎯
- Personalized Learning and Development Programs 📖
- Additional Day Off After 2 Years with Us 🎉
- Variety of Employee Perks 🎫
- Birthday Leave! 😎
- Marriage Leave Vacation 💍
- Service Awards Gifts 🏅
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.
Customer Care Specialist serving as the first point of contact for inquiries via phone and email. Responsible for providing the highest level of customer service to all members/customers at Girl Scouts of Northern New Jersey.
Senior Manager in Customer Support overseeing AMER Customer Support at AI company DeepL. Leading performance and quality initiatives for a high - performing customer support team.
Customer Service Representative providing superior support for inquiries via calls, emails, and chats. Ensuring a positive customer experience through empathy and effective communication.
Customer Service Representative managing client inquiries and support for waste management services. Working with a dynamic team to enhance recycling and sustainability solutions.
Customer Experience Lead driving customer insight strategies across multiple product categories at HP. Mentoring teams and shaping customer experience through innovative design methodologies.
Customer Service and Benefits Advisor servicing member benefit products while delivering high customer service for AGIA. Assisting with inquiries, resolving concerns, and promoting products for satisfaction and retention.