Bilingual Customer Service Representative providing inbound assistance for financial institutions in a hybrid setting. Handling account inquiries and transactions in a fast - paced environment.
About the role
- Customer Service Specialist providing support to retail clients through voice and WhatsApp inquiries. Resolving financial questions and assisting with account issues in São Paulo office.
Responsibilities
- Inbound voice and WhatsApp support for retail and high-value customers;
- Clarifying financial questions and procedures for advances on receivables;
- Assisting with account cancellations and resolving related issues;
- Performing financial calculations, including pro-rata;
- Demonstrating analytical skills in the financial area to resolve complex inquiries;
- Ability to manage multiple tasks and maintain accurate records;
- Ability to understand customers' needs and concerns to provide personalized service.
Requirements
- Be at least 18 years old;
- High school diploma;
- Basic computer and typing skills;
- Experience with customer service via voice, email and WhatsApp, preferably in the financial or retail sector, is a plus;
- Courses or experience in financial areas is a plus;
- Availability to work and train on-site;
- Good communication and clear diction;
- Analytical and detail-oriented problem-solving ability;
- Preferably reside near the Atento Santana Unit.
Benefits
- Transportation allowance
- Meal voucher and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Special-needs child assistance / Babysitting assistance / School transportation
- Product discounts
- Dental care
- Medical care
- Discounts at gyms / sports activities
- Educational partnerships with discounts on courses
- Career development plan
- Pet plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Anwendungsberater für Patientenmanagement in innovativem E - Health - Team bei Nexus Deutschland. Beratung und Unterstützung in Reha - Kliniken und Gesundheitseinrichtungen mit neuesten Technologien.
Customer Support Supervisor managing a team of specialists in environmental solutions. Interface with customers and regulators to ensure efficient waste management operations.
Customer Care Specialist serving as the first point of contact for inquiries via phone and email. Responsible for providing the highest level of customer service to all members/customers at Girl Scouts of Northern New Jersey.
Senior Manager in Customer Support overseeing AMER Customer Support at AI company DeepL. Leading performance and quality initiatives for a high - performing customer support team.
Customer Service Representative providing superior support for inquiries via calls, emails, and chats. Ensuring a positive customer experience through empathy and effective communication.
Customer Service Representative managing client inquiries and support for waste management services. Working with a dynamic team to enhance recycling and sustainability solutions.
Support Specialist providing exceptional B2B customer experience for B2Tech's clients. Collaborating with teams to resolve queries and improve customer satisfaction using technical knowledge.
Customer Experience Lead driving customer insight strategies across multiple product categories at HP. Mentoring teams and shaping customer experience through innovative design methodologies.
Customer Service and Benefits Advisor servicing member benefit products while delivering high customer service for AGIA. Assisting with inquiries, resolving concerns, and promoting products for satisfaction and retention.