Customer Service Representative supporting QVC's Customer Care Team in Knowsley, handling inquiries and driving brand advocacy with a focus on customer satisfaction.
About the role
- Customer Service Representative managing client inquiries and support for waste management services. Working with a dynamic team to enhance recycling and sustainability solutions.
Responsibilities
- Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
- Escalate complex or priority concerns to appropriate teams
- Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
- Accurately document all interactions and updates in the CRM system
- Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
- Create purchase orders and maintain proper records for billing and compliance
- Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
- Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
Requirements
- Minimum high school diploma
- 3+ years of experience in customer service.
- Strong communication skills
- Proven ability to multi-task and effectively coordinate initiatives with several internal department representatives
- Attention to detail
- Excellent problem-solving skills
- Proficiency with Microsoft Office and CRM
Benefits
- Comprehensive health and dental benefits
- Employer matching of employee retirement contribution
- Supportive work-life balance: hybrid/in-office work schedule
- Supportive of professional development
- Dynamic and international working environment
- Will work in close coordination with Reconomy teams in the Americas and periodically with other regions
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