About the role

  • Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.

Responsibilities

  • Provide initial (Level 1) support to customers, offering immediate assistance and clearly and efficiently addressing questions;
  • Ensure requests are handled with care, forwarding them to the responsible department only when necessary, always aiming to deliver a fast and positive customer experience.

Requirements

  • High school diploma;
  • Strong verbal and written communication skills;
  • Familiarity with HubSpot and Blip;
  • Availability to work weekends and holidays on a rotating schedule.

Benefits

  • Meal/Food Allowance to help cover your meals
  • Mobility Allowance to facilitate your daily commute
  • Nationwide health plan (private room coverage) to provide greater comfort and security for you and your family
  • Dental plan to take care of your oral health
  • Life insurance for added peace of mind
  • Wellhub (Gympass) membership, with access to multiple gyms and activities for your physical and mental well-being
  • Energy bill savings program to help reduce your monthly costs
  • University partnerships to support your professional growth
  • Partnership with Open English to help you develop your English and expand your opportunities

Job title

Customer Success Assistant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job