Customer service representative assisting clients at FIT Energia, connecting energy consumers. Providing efficient initial support and ensuring satisfaction for a positive experience.
Responsibilities
Provide initial (Level 1) support to customers, offering immediate assistance and clearly and efficiently addressing questions;
Ensure requests are handled with care, forwarding them to the responsible department only when necessary, always aiming to deliver a fast and positive customer experience.
Requirements
High school diploma;
Strong verbal and written communication skills;
Familiarity with HubSpot and Blip;
Availability to work weekends and holidays on a rotating schedule.
Benefits
Meal/Food Allowance to help cover your meals
Mobility Allowance to facilitate your daily commute
Nationwide health plan (private room coverage) to provide greater comfort and security for you and your family
Dental plan to take care of your oral health
Life insurance for added peace of mind
Wellhub (Gympass) membership, with access to multiple gyms and activities for your physical and mental well-being
Energy bill savings program to help reduce your monthly costs
University partnerships to support your professional growth
Partnership with Open English to help you develop your English and expand your opportunities
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