Administrative role resolving customer delivery queries in German for global logistics company. Requires strong communication skills and ability to manage multiple tasks effectively.
About the role
- Pest Control Administrator managing customer service and administrative tasks in the Dudley office for Rentokil. Handling disputes, data validation, and customer complaints while providing top-notch service.
Responsibilities
- Dealing with disputes
- Validating data
- Resolving issues in line with the dispute management process
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders and raising credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
Requirements
- Experience in credit control desirable
- Experience in dealing with high-volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
- Experience working with a credit management system would be an advantage
Benefits
- Discount scheme
- Bonus and career opportunities
- Private Healthcare scheme
- Company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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