Oracle Database Administrator at Nexus Deutschland, managing Oracle databases and supporting health IT solutions. Responsible for installation, upgrades, and performance optimization in a dynamic team environment.
About the role
- Office Administrator and Coordinator at HealthHero, assisting clients and managing office tasks. Engaging in administrative duties in a hybrid work environment based in Dublin, Ireland.
Responsibilities
- Assisting clients over the phone who have called in to access the Support Line, directing them to the most appropriate service.
- Setting up client records, managing the inbound calls to the counselling line as well as arranging call-backs for clients.
- Dealing with client, customer and Affiliate queries.
- Prioritizing risk calls and directing them to the most appropriate support within the team.
- Administrative tasks, including referring clients to structured counselling.
- Managing multiple email inboxes linked to different administrative tasks.
- Managing electronic booking systems.
- Managing sensitive data.
- Coordinating with the Team to ensure the tasks are completed and SLAs are met.
- Training new staff on systems and processes.
- Dealing with day to day office Admin/queries/requests that come in from multi departments of Health Hero which require to be managed within the Dublin Office.
Requirements
- Experience working for an EAP.
- Be able to work and coordinate with a small team to maintain the excellent service level our clients expect.
- Be able to work in a busy environment, in a role that requires direct contact with clients, on a daily basis.
- Have an understanding of good customer service practices.
- Have ability to adapt and prioritise tasks, depending on the needs of the business each day.
- Must be flexible to attend the office on days that are not set, to accommodate the needs of the business, at short notice.
- University level relevant qualification.
- Previous Telephone/customer facing experience.
- Experience, proven track record of working in a corporate environment.
Benefits
- Induction training, which will be undertaken via Microsoft Teams.
- 22 days leave, Public holidays and your birthday off (pro-rata).
- Monthly 1-2-1’s with your line manager.
- 24/7 On Call staff support.
- Auto-enrolment pension scheme.
- Option to be part of a Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
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