Hybrid Administration Assistant

Posted 4 hours ago

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About the role

  • Administration Assistant in the insurance sector, handling client inquiries and administrative tasks in a hybrid setup. Collaborating closely with Account Executives and maintaining client relations.

Responsibilities

  • Provide administrative support to the Account Executives and rest of the teams as required.
  • Be a point of contact and service the needs of existing clients, handling a variety of enquiries including driver referrals, MID enquiries, the issuing of overseas documentation and basic claims advice.
  • Provide assistance in credit control, liaising with clients for overdue debts and assist in the administration of our bordereaux arrangements.
  • Assist in the preparation of midterm and pre-renewal reviews as well and the handling of insurance policies as required.
  • Assist in the remarketing of risks and securing quotations from the available insurer markets.
  • Maintain the compliant handling of all matters, adhering to the company compliance policy.
  • Provide assistance in the handling of insurance policies as required.
  • Protect the interests of client and insurer to achieve the best outcome.
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers.
  • Maintain the integrity and reputation of Sentinel to clients and insurers alike.
  • Deal direct with corporate clients, invoicing policy renewals, setting up finance agreements and issuing policy documents.

Requirements

  • Competent in the use of Microsoft programmes including Excel and Word
  • Must possess a professional telephone manner and have experience in communicating directly with customers, namely decision makers
  • Knowledge of insurance industry Motor Fleet based insurances is desirable but not essential; an exposure to Self Drive Hire insurance is a benefit
  • Ability to prioritise and manage workloads efficiently
  • Candidate must possess a strong customer centric work ethic
  • To be able to take ownership of situations and tasks, seeing matters through to completion
  • An understanding of the importance to act in a compliant manner within current Regulatory guidelines
  • A desire to grow and learn with the role, which is seen as a development step towards a career in insurance.

Benefits

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire group
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

Job title

Administration Assistant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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