Subcontracts Administrator managing various contract types at Booz Allen. Responsible for negotiations, administration of subcontracts, and developing solutions for moderate scope challenges.
About the role
- Disability Payment Administrator aiding Canadians with health benefits and claims processing. Involved in client interactions, account management, and process improvements.
Responsibilities
- Process Plan Member Update Forms and extend Disability benefits
- Help clients through the CPP/QPP Application process
- Follow up with clients for part time earnings
- Prepare and close LTD files that reach expiry
- Review and update Power of Attorney/Authorization information
- Address and EFT changes
- Investigate returned mail
- Handle inbound and outbound calls
- Create an environment that promotes team member accountability and autonomy
- Represent Sun Life professionally, internally and externally, and work well with partners and clients
- Identify and suggest opportunities for process improvements
Requirements
- Stellar customer service skills that puts the client first
- Demonstrate active listening skills towards our Plan Members and Plan Sponsors
- Exceptional time management and organizational skills
- Outstanding communication skills – written and verbal
- Thrive in a fast paced, high-volume production environment
- Ability to take initiative and demonstrate sound judgement
- Show resilience when taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
- Teamwork and collaboration
- Bilingualism (French, English) required for Quebec only
Benefits
- Comprehensive benefits
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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