Product Administration Agent at Desjardins providing administrative support for member/client accounts and specialized products. Responding to client requests and developing work processes for operational objectives.
About the role
- Filevine Administrator optimizing the legal tech platform for clients. Aligning technology solutions with operational goals and driving adoption across teams.
Responsibilities
- Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure.
- Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources.
- Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI.
- Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities.
- Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity.
- Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives.
Requirements
- Technical Expertise: Hands-on administration of Filevine or comparable legal technology platforms.
- Domain Knowledge: Deep understanding of legal workflows, regulatory compliance, and high-level client service standards.
- System Integration: Proficiency in managing SaaS ecosystems, including system integrations and end-to-end process automation.
- Collaborative Leadership: Strong project management skills with a proven ability to lead cross-functional initiatives.
- Educational Impact: Outstanding communication abilities tailored for user training, technical support, and organizational change management.
- Technological Advocacy: A passion for solving complex problems, driving platform adoption, and empowering legal teams through technology.
- Industry Background: Previous experience in a law firm, legal department, or paralegal role is strongly preferred.
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Competitive & Fair Pay
- Opportunity to learn from a dedicated leadership team
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