Contract administration agent providing administrative support to Desjardins components and member/client accounts. Performing day - to - day operations and ensuring alignment with operational objectives.
About the role
- Product Administration Agent at Desjardins providing administrative support for member/client accounts and specialized products. Responding to client requests and developing work processes for operational objectives.
Responsibilities
- Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
- Respond to client requests for information about specialized products
- Review requests, research solutions, and make recommendations
- Identify and analyze client complaints, recommend solutions and follow up as needed
- Analyze, produce and revise reports and statistics
- Carry out administrative, operational and quality control measures, following up as needed
- Help develop and implement work processes and methods for your unit
Requirements
- College diploma in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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